Frequently Asked Excavation Contractor Questions
Here are some helpful answers to a few of our most frequently asked questions. If you have further questions, don't hesitate to contact us at (208) 477-4101.
Do you do same-day site visits?
We have a very flexible scheduling policy but it is usually difficult to schedule-day visits due to staffing limitations. We are often more than two weeks scheduled out on jobs. Doing estimates and stopping by to take a look at your project can often be scheduled into the same week of your call. And, of course, if you have an emergency situation on your property we will go to great lengths to fit you in. Please don't hesitate to call whether you need your job done this week, this month, or this year.
How can I get an estimate?
We price our services in accordance with the standards of our industry, ensuring no client is left feeling surprised by the final invoice. We perform some jobs for a lump sum, while we charge by the cubic yard for others.Before offering an estimate for our services, we ask our clients to provide us with as much information as possible about the nature of the project. This will include estimated measurements when we are not able to visit the site in person. Timelines will also be a factor of the estimate - whether it can be done in phases or needs to be done immediately ahead of other jobs on the schedule (i.e. Rush service).
Where does the dirt go?
Upon request, we conduct remove unwanted debris, soil, and other excavated materials. Some clients want to use their excavated soil for fill in other parts of their property while other jobs need the soils and debris removed. This will be determined through the communication process in the estimating stage of the job.
How do you know how to avoid utilities underground?
Call before you dig! Idaho State law requires all utilities to be located located before digging begins. We call Digline to order a utility locate before the job begins. This process requires a 72 hour advance window to allow location companies to do their work. When the property has spray paint marks you will know it has been located and digging can begin. In some cases we will need to know from the property owner any utilities inside the boundary that may not be provided by local utility companies. Will there be any damage to my property?We take precautions to ensure that we only break the ground we intend to break and word carefully around located areas. Our years of experience minimizes liabilities and gives clients peace of mind.
Are you licensed and insured for this work?
Impact Excavating LLC is licensed, bonded, and insured. The state of Idaho requires special licensing for septic installation and we have that! Aside from extensive on-the-job experience, our excavator operators also have undergone extensive general heavy equipment training.
Is my residential project too small for you?
We do have some minimum job requirements, but it is always advisable to discuss the project before we decide if it is too small. It is very common to realize that additional aspects of a job were not considered in the initial inquiry and the client decides to expand on the project. We will inform you of the services available to you during your no-obligation consultation. Sometimes our equipment is too large for the jobsite or we find we need to remove fence posts or shrubbery to gain access to the job. This is all discussed in the course of the estimate process so there are no surprises.
Which communities do you serve?
We believe in going the distance for our clients. If your upcoming construction project falls in or around the Caldwell, Boise and Nampa communities, we invite you to contact us.
Should I inform my neighbors about upcoming excavation projects?
We expect that our residential clients know enough about their own neighbors and/or homeowner associations and leave it to each individual client to decide what needs to be addressed in their neighborhood. We will certainly inform the client if there is to be mess on any shared or common spaces or if access for neighbors will be impeded. A proactive plan for communication to the neighbors is advisable and can be developed through the initial planning stage.
What equipment does your company have?
We have excavators, dump trucks, tracked loaders, job trucks, trailers and multiple attachments. Our standard array of equipment handles most jobs but occasionally we will rent larger or small equipment to fit the needs of the project. This is always included in initial estimates so that there are no surprises.